Important Notice Regarding Canada Post Service Disruption

Oakville, Canada, December 17, 2024 — Canada Posts’ operations have resumed as of December 17, 2024. All bills issued during the disruption will now be mailed to customers.

Several options are available for accessing bills and making payments, including:

• MyOakvilleHydro - Customers can view their consumption, pay and view bills and sign-up for account notifications all through this powerful, mobile-friendly tool. Click here to access the portal. 
• The Oakville Hydro App - Through the app, customers can easily access their accounts anytime, anywhere — pay bills, switch to paperless billing, check usage and more. Click here to find out more.
• Paperless billing - When signed up for paperless billing, an email notification will be sent whenever a new bill is generated. It’s free and simple. Click here to sign up. Existing paperless billing customers will continue to receive eBills.
• Automatic Payment Plan - Automatic payment plans (APPs) allow for payments to be automatically withdrawn from a bank account. Two options are available: a Basic Plan and an Equal Payment Plan. To learn more about these plans, click here. 

Although we don’t often contact our customers via telephone, customers who are not enrolled in paperless billing will receive an automated call to notify them that a bill has been issued with important details. 

Questions?

Contact a member of our customer care team Monday - Friday from 8:30 a.m. - 4:30 p.m. by webchat at www.oakvillehydro.com, by phone at 905-825-9400 or by email at customerservice@oakvillehydro.com.

For the latest information on Canada Post service updates, click here.